At the heart of McKesson are the people who commit to improving the healthcare system. Creating employment opportunities is one of the ways we contribute most substantially to the communities where we do business. For the period covered in this report (April 1, 2015 through March 31, 2016), we hired more than 7,700 new employees in the U.S. and Canada. As we emphasize to all new associates, transforming the healthcare system starts with each of us.
One of McKesson’s strategic priorities is to create excitement among our employees about their careers. We invest heavily in employee growth and development. We do our best to help employees grow and learn through rewarding job assignments and one-on-one development with their managers. In fact, 54% of our employees in the U.S. and Canada have been with the company five years or more.
Our performance management process serves as a structure to aid employee-supervisor collaboration and ensures high rewards for strong performance. In FY16, 99% of our North America associates received a year-end performance evaluation.
The goals of this performance management process are to:
- Create consistency across the business for managing, measuring and developing individual performance.
- Align individual objectives and expectations with business goals.
- Measure employees’ achievements and how they attained them.
- Foster employee development and coaching by encouraging open communication between supervisors and their staff members.
- Differentiate rewards based upon performance results and competencies.
- Recognize the relative contribution of individuals.
McKesson complements our performance management process with learning opportunities offered by the McKesson Center for Learning (MCL), an internal training and development group. In a typical year, the MCL offers approximately 600 instructor-led classes. Employees are encouraged to use this rich resource to keep their skills current, expand their own knowledge and prepare themselves for the next step in their careers.
In FY16, McKesson employees in the U.S. completed 267,295 hours of management, professional development, technical and other training, which included 84,968 hours of instructor-led training. Since not all employees may be able to attend the McKesson Center for Learning’s classes in person, employees may also take advantage of live training via WebEx and TelePresence technology as well as a wide array of on-demand training resources. Starting in FY17, McKesson Canada employees will use the same training platform as their U.S. counterparts, and we look forward to providing consolidated training hours in future reports.
Our educational assistance program provides financial assistance to employees who want to enhance their competencies and internal career growth by taking advantage of external continuing education opportunities. McKesson will reimburse $5,250 of tuition annually for full-time employees in the U.S., with no lifetime maximum. A similar educational assistance program is available in Canada.
In FY16, McKesson disbursed $3.88 million toward tuition assistance for 688 employees who participated in this benefit. In addition, our company offers all employees and their immediate families discounted tuition costs and shorter time to degree completion through McKesson’s partnership with Kaplan University.
Spotlight Story: Working Mom Is Stoked for School
Cheered on by her 7-year-old, this young mom earned her college degree.
Jana van der Paardt started college straight out of high school, but then life intervened. In the next few years, Jana changed direction, got a full-time job at McKesson and became a mother.
For many people, that adds up to a full plate. “Getting a college degree was still something I always wanted to do,” says Jana, reimbursement customer service account manager, McKesson Medical-Surgical, Golden Valley, Minnesota. “I love my job, but I want to progress.”
Logan, Jana’s 6-year-old son, helped fuel Jana’s ambition. “He asked me one day, ‘Mom, did you go to college?’ I told him, ‘Well, I tried.’ I didn’t want to say ‘I tried and I failed.’”
In November 2014, Jana started taking classes at Kaplan University, and in February 2016, she earned her associate’s degree in business administration with an emphasis in healthcare administration.
Better Health Starts with Jana
“We help people in long-term nursing care facilities,” says Jana. Her team provides care centers with a wide range of medical supplies. They also work on behalf of the residents, many of whom are elderly people on fixed incomes, to bill Medicare for their health needs.
“Sometimes my job can be very stressful,” she says. “We’ll get a call from a facility and the administrator says, ‘We’re bringing in a new patient, she has special needs, and we need specific supplies for her today.’”
Jana does everything she can to make sure the residents’ needs are met, often dropping whatever she’s doing to quickly get on the phone with the McKesson warehouse to make it happen. “Working as a team, we come together and do whatever it takes to get the job done,” she says. “Helping an elderly person who doesn’t have any money or family to get their Medicare billed is also very gratifying.”
Making School Work with Work
“I loved the structure Kaplan University offers,” says Jana. “I work full-time and I have a family, and they got that. They understood my life is busy.”
Jana took two classes per term. Each term is ten weeks, then she enjoyed one week off before starting another. Everything is online so she never had to leave her home computer. “I often attended class in my pajamas,” she says, laughing.
One night per week, Jana attended two online seminars. “I really liked my instructors,” she says. Her teachers taught the classes in real time and students participated by typing questions in a chat room structure.
Because of the nature of her job, every now and then Jana was detained at work or had other obligations and missed her 6 p.m. seminar. “If you don’t make it home in time for class, you are not penalized,” she says. “You can listen to the recorded seminar and do a make-up assignment or take a quiz at another time. They’ve geared the program for working people.”
“There are also lots of tutoring resources available in math and writing,” she continues, “and a discussion board so you can communicate with other students. Kaplan University even has a portfolio program that allows you to earn credits for work, life or previous educational experience.”
Jana qualified for McKesson tuition reimbursement, plus she received a 23% tuition grant at Kaplan University for being a McKesson employee. “My two courses cost $1,800 and McKesson gives me back $850 per term,” she says. “But I would have done this even without the discount because it was an investment in my future for myself and my son.”
What About the Time?
At first, going back to school on top of work and family could seem overwhelming, Jana admits. “But you’d be surprised how you can find blocks of time.” She got up an hour early or stayed up after Logan went to bed to do her homework. “It’s really just stopping your life for an hour or two each day and getting it done. Sometimes I did an assignment on my lunch break.”
When you need that extra push, she says, simply remember your goal. “Just keep your eyes on the prize,” she says, “and keep breathing.”